Student Retention CRM

Use faculty referral feature to serve as an interim student at risk report. Indicate whether the student is on or off the path and what the perceived reasons are, with notes and remarks to track student progress and alerts to student advisors. Divert more attention to students perceived to be off-path well before the final assessment. Academic performance and attendance can be funnelled from other college systems into the e2s platform with pre-configured admin thresholds to determine whether students are in green, amber, or red.

Curricular or career-related mentoring is a vital need for student success and an important student retention strategy. Set up mentoring groups and students register as mentees based on individual needs. Kick-start and measure mentoring programmes easily, organise mentoring events with 360 real-time view of student engagement. Post updates for mentees to ‘like’ and comment, polls to collect feedback, and track progress from mentor notes. Mentees download relevant documents and reading material.

A holistic Case Management solution helps campus stakeholders create an empathetic, confidential, safe, and caring environment for the students. It collects, records, and tracks all case-related information and outcomes, streamlines administrative work, manages documents, and automates workflows. Students can initiate service requests via the portal, mobile app, etc., and use this secure channel to overcome barriers to achieve their educational goals.

Career functionality brings all stakeholders onto a single mobile/portal platform: the institution, students, alumni, and employers. Students can use the platform to find internships and part-time and full-time jobs using their mobile app to access resources that they would need to become employable. A smart match facilitates finding the best students for a job and the best jobs for a student. Students can also choose mentors to help them achieve their career goals. Take the chaos out of career services and empower your staff and students!

Students can build peer networks by connecting with others with shared interests and experiences. Send out ‘connect’ requests to other students and evaluate ‘connect’ requests received to either ‘accept’ or ‘decline’. Use filters to get a list of like-minded peers and use privacy settings to allow limited viewing of individual profile information. This is a powerful closed-campus LinkedIn for students and a great measure of student engagement.

Communication with students needs personalisation, and this can be best accomplished by creating student groups based on the persona (high school, veteran, disabled, online student, etc.), solely based on institutional needs. One student may belong to multiple personas. This allows customised and targeted content dissemination and setting up automated drip campaigns. You can now track content consumption and behavioural patterns by persona, further giving you insights on how to raise the bar on student communication.

Based on roles and access rights, staff members get real-time 360 Student View with issues raised and responses, centralised notes, institution-student communication history, documents, progress, engagement metrics, and flags. This puts all service staff on the same page, leading to consistent action and responses to students. e2s Retain integrates easily with other college systems on demand to pull academic and attendance data to display on one powerful dashboard. Underpinning philosophy: ‘Know your student well to bond with the student’.

This is a significant student engagement feature to award students for their achievements to nurture a competitive environment for pursuit and excellence in areas of individual student passion. Staff or faculty members can create ‘badges’ to be automatically awarded based on pre-configured threshold criteria or, at any time, on-demand for appreciation on the spot. Badges awarded to students can be viewed on their profile info on the mobile app or portal and displayed on the student 360 view.

With an ever-increasing number of students from diverse persona embarking on a self-directed higher education journey (for example, international, transfer, veteran, adult students, etc.), it is important to provide a personalised journey to students. Automate all tasks, interactions, and notifications for customised guidance. View analytics by persona for informed decision-making. A student’s campus journey becomes effortless with this feature as he can use the mobile app to view pending tasks, communication, forms needed, etc.

Dynamically build forms needed for the campus journey of students as per the needs of your institution, giving enormous freedom to the student support and administrative staff. Scholarship and grant forms, library enrolment forms, event participation forms, etc., can be created and posted on the e2s platform or your website for the student to submit. Reduce time delays in form creation and minimise dependency on the IT team.

Manage the entire event lifecycle on or off campus - specify sponsors, sessions, and speakers, choose an attendee list, and increase visibility for the event through campaigns, reminders, alerts, and meeting content. For a student orientation event or a language prep workshop, the e2s’ event platform will manage the ‘invitation-RSVP-registration-feedback’ cycle and everything in between. Meetings can be public or private, and you may use manual or QR code-based registrations.

You can change the app design as often as you want and publish seamlessly. Our versatile design studio helps you set up the campus app quickly, reorder the applets anytime, create innovative or seasonal app themes etc. Link out to other campus apps or URLs on the website, such as dining options, RSS feeds, etc. Publish changes for the students to see the next time they open their apps. You can choose only to launch the portal and not the mobile app.

e2s Retain generates plenty of valuable data on student communication, interactions, activities, polls, progress, and engagement levels. Integrate with other campus systems, get data feeds on student academic performance, library access, class attendance, etc. View dashboards and create custom dashboards. One of the critical dashboards is the real-time 360 student view - a single, unified dashboard of each student's engagement, status, progress, etc.!

Save staff time by creating comprehensive FAQs and ability to ‘ask a question’ anytime. FAQ’s are for student self-service in the mobile app/portal with smart search capabilities. The student may also quickly raise an issue or ask a question via the Service Desk, and the student support staff can respond through a fully functional ticketing system and automatic assignment of queries to staff teams based on priorities and business rules, all aimed at facilitating the enquiry management process. Empower students to get responses to their queries quickly and show you care!

Students often need to meet with advisors and other campus staff. They can easily set up appointments via their mobile app/portal as one-time or recurring, specifying duration and venue. The calendar on the mobile app tracks appointments and sends periodic reminders and alerts. Staff members may publish their availability beforehand, and students choose preferred time slots with access to meeting prerequisites. Effectively track meeting outcomes and elevate student experience!

Students can create public or private communities for learning and leisure purposes such as ‘astronomy’ or ‘hiking’, invite other students to join, post text and video content in the community space, 'like', and write comments. Staff can view and block posts on reports of abuse. Gauge student engagement and participation levels via dashboards. Institutions today hardly have insights into student engagement when student communities are created in social media, entirely outside their purview.

Proactively pulse, engage, and guide students by polling and using their responses to stay ahead of their needs. Send a single question poll to their mobile app, to a specific student persona or all students, with pre-configured automated actions for their positive, negative, or neutral responses. Negative responses indicate budding issues that can be nipped before they become needless frustration or a retention issue.

Broadcast custom campus news or RSS feeds to students on their mobile app/portal to keep current on-campus happenings such as sports, alumni success storeys, etc. Campus news can be created as audio, video, or text, previewed, sent instantly, or scheduled for later delivery to a student persona, group, or all students. Students have the option to subscribe to news categories. Whenever a news item is published in a subscribed category, a badge appears on the mobile app, prompting students to view the news item.

Students can quickly find the right and relevant staff member on campus through the Staff Directory on their mobile app or portal to connect and communicate. With a single touch, they instantly connect with the staff member via chat, email, or call. Students may also use the staff directory to book an appointment for a meeting. Cut down long lines, frustrations, etc., and elevate the student experience!