Case Management solution collects, records and tracks all case-related information and outcomes, streamlining and minimising administrative work for the student support and case management staff by way of automated workflows and auto-response to queries. Students and staff can register issues related to areas such as disability, funding, wellbeing, financial guidance etc. Students can initiate their request for service via portal, mobile app, email or face-to-face discussions.
Key Benefits
- Multiple channels of engagement for students (mobile, portal, website or email)
- Automatic assignment of cases/issues to teams based on business rules
- Centralised 360-view of the student with detailed case history and transactions
- Centralised notes repository
- Set flags and monitor student risk indicators
- Checklist for staff aimed at standardising the resolution process
- Effective and timely reminders and notifications
- Routing of issues automatically to the right staff/team for speedy resolution
- Various levels of confidentiality based on access privileges to access student information
- Self-service portal and mobile app for students
- Data encryption on student cases via role-based permission sets
- Highly secure and robust document management system
Experience e2s and you'll wonder how you got by so far without it…