Success CRM | Student Retention in Higher Education

Identify students ‘at-risk’ early and move them back to safe zone!

It’s critical to identify student issues early, be it academic, psychological or behavioral. These should be duly raised and swiftly addressed by the academic and administrative staff as it is bound to eventually impact retention. View a single real-time dashboard of each student’s activities, progress, status, communication history, centralized notes, referrals and any red flags on his engagement levels, and the tools you need to put the student back on track.

Move the retention needle in a positive direction!

Student Referrals

Staff and faculty are in an ideal position to identify students experiencing academic, psychological or behavioral issues. e2s Retain is a great platform to raise issues, track them and swiftly address via automated tools for case management, service desk, notes, meeting appointments, notifications, chat, polls etc. All 'Success stakeholders' collaborate on one powerful system to handhold lagging students smoothly back to the safe zone.

360 Student View

Staff members, based on roles and access rights, get real-time 360 Student View with issues raised and responses, centralized notes, institution-student communication history, engagement metrics and flags. This puts all service staff on the same page, leading to consistent responses to students. e2s Retain integrates easily with other college systems to pull academic and attendance data to display on one single, powerful dashboard.

Service Desk

Students can raise issues or queries on the Service Desk via their mobile app, anytime. Staff members can raise tickets on behalf of the students or do a student referral and collaborate to resolve the issue. Students can track status, view notes and give feedback on their mobile app. This is a great feature to empowered students and to break the silos amidst campus departments.

Student Journey

With an ever-increasing number of students from diverse persona embarking on a self-directed higher education journey (example: international, transfer, veteran, adult students etc.), it is important to provide a personalized journey to students. Automate all tasks, interactions and notifications for customized guidance. View analytics by persona. Student’s campus journey is so effortless as he uses the mobile app to view pending tasks, communication, forms needed etc.

Raise the bar on student service!

Support staff’s responsiveness naturally enhances student experience. Break student service silos by bringing them together onto the same page, and build a culture of great student service! e2s Retain gives your support staff a configurable home page that streamlines their workday with prioritized actions, open student issues, dynamic dashboards, calendar, appointments, events, reminders, wall feed, student 360 view, chat, etc. Students self-serve or raise their queries and issues via their mobile app.

The inevitable corollary of great student experience is student success!

Appointments

Students often need to meet with advisors and other campus staff. They can easily setup appointments via their mobile app as one-time or recurring, specifying duration and venue. Calendar on the mobile app tracks appointments with reminders and alerts. Staff members may publish their availability ahead of time, and students can choose preferred time slots, with meeting prerequisites. Effectively track meeting outcomes and elevate student experience!

FAQ

Create FAQs by category for student self-service and keep growing the knowledge base. When a Service Desk issue or query occurs frequently, effortlessly add that to FAQs. Students do keyword search on the FAQs and can also rate the FAQ. If FAQ response is inadequate, a query may be raised on the Service Desk seamlessly. New staff members can use the knowledge base as a training tool.

Staff Directory

Students can quickly find the right staff member on campus through the Staff Directory on their mobile app. With a single touch they instantly connect with the staff member via chat, email, or call. Students may also use the staff directory to book an appointment for a meeting. Cut down long lines and elevate student experience!

Maps

Setup campus maps, mark all locations of interest in and around the campus. Students can view the map on their mobile apps and get directions from their current location to a marked destination. Setup more than one campus map and toggle map views. Group markers under categories and color-code them for easy reference. Add a new marker anytime, and this reflects on the student's smartphone instantly.

Case Management

A holistic Case Management solution helps campus stakeholders create an empathetic, confidential, safe and caring environment for the students. It collects, records and tracks all case-related information and outcomes, streamlines administrative work, manages documents and automates workflows. Students can initiate request for services via portal, mobile app, etc. and use this secure channel to overcome barriers to achieve their educational goals.

Learn More

e2s Career

e2s Career brings all stakeholders on to a single mobile-first platform: the institution, students, alumni, and employers. Students can use the platform to find internships, part-time, and full-time jobs using their mobile app to access resources that they need to become employable. A smart match facilitates finding the best students for a job, and the best jobs for a student. Students can also choose mentors to help achieve their career goals. Take the chaos out of career services and empower your staff and students!

Learn More

It is all about student engagement!

Most new generation students are spending hours on their smartphones and are not fans of emails at all. It is evident that a strong campus mobile app strategy is essential not just for learning but for providing students with engaging resources and a brilliant campus experience. A bidirectional connect with campus staff and opportunities for peer networking, undoubtedly make a strong case for student retention and success.

Give an uncommon student experience and be rewarded with an uncommon effort and attitude!

Polls

Proactively pulse, engage, and guide students by polling, and use their responses to stay ahead of their needs. Send a single

Learn More

Notifications

Send app notifications to instantly communicate to an individual student, group of students or all students. Notifications can be

Learn More

Events

Manage the entire event lifecycle on or off campus - specify sponsors, sessions and speakers, choose attendee list, increase visibility

Learn More

Communities

Students can create communities, public or private, for learning and leisure purposes such as ‘astronomy’ or ‘hiking’, invite other

Learn More

Student Network

Students can build peer networks by connecting to other students with shared interests and experience. Send out ‘connect’ requests

Learn More

Mentoring

Mentoring, curricular or career related, is a big need for students. Students can register in the appropriate mentoring groups.

Learn More

Achievement Badges

This is a significant student engagement feature to award students for their achievements, to create and nurture a competitive environment for pursuit

Learn More

Dashboards

e2s Retain generates plenty of useful data on student communication, interactions, activities and engagement levels. Integrate with other campus systems, get data feeds on student academic progress, library access, class attendance, etc. View canned dashboards and dynamically create custom dashboards. One of the significant dashboards is the real-time 360 student view - a single, unified dashboard of each student's engagement, status, progress etc.!

Experience e2s and you'll wonder how you got by so far without it…

Request A Demo

e2s Retain - The Student Retention CRM

Identify students ‘at-risk’ early and move them back to safe zone!

Raise the bar on student service!

It is all about student engagement!