Success CRM
Provide great student service, engage your students, identify 'at-risk' students early, use automated intervention tools for retention, get a real-time 360 degree student view, centralized notes, and much more. Empower your students with a mobile app for self-reporting tools, self-scheduled appointments, persona targeted information and career services. Move the retention needle in a positive direction!
e2s Retain gives you a convenient, powerful and integrated platform for on-demand access to multi-dimensional student information on an intuitive interface. Increase team efficiency and productivity, releasing valuable staff time to be spent where it is needed most - handholding students across the finish line.
It is time to end student service silos by smartly bringing campus constituents together, onto the same page! Support staff get a configurable home page on the e2s portal, with prioritized action items, open student issues, dynamic dashboards, calendar with appointments, events and reminders, wall feed, student 360 view, chat with students and staff, etc. e2s is designed to ensure that not a single customer issue falls through the cracks!
The inevitable corollary of great student experience is student success!
360-degree Student View
Staff users, based on access privileges, get a 360-degree real time view of each student prior to any interaction with the student.
- Issues or queries raised by the student and status of response by staff
- Centralized notes about the student throughout his lifecycle
- Institution-student communication history and timeline
- Academic progress reports
- Student engagement metrics and dashboards
Knowing the student is vital to strengthening the bond with the student. It does not matter how big the institution is, e2s aims to create a personalized and cozy student experience.
Faculty Referrals
Be it campus or online education, the key is to identify budding academic, psychological, and behavioral student issues that will eventually impact retention. Very often, if duly raised and addressed, these concerns can be alleviated quickly by appropriate advisor intervention. Faculty and staff members get one-click access to view course rosters and student info, identify and record such referrals quickly, so that Advising/Counseling/Tutoring can collaborate to address such referrals using integrated, automated tools such as case management, notes, appointments, notifications, polls, and events. Thus, all 'success stakeholders' can collaborate using one easy system, to hand-hold lagging students seamlessly back to normalcy.
Progress Reports
Few things are as important as having students, faculty, and advising teams seamlessly and properly connected to work on early student alerts. Progress Reports ascertained mid-term provide a mission-critical understanding of where students need to improve in order to comply with course expectations. This feature will also assist in informing students when it is in their best interest to withdraw from a specific course to help avoid a future negative impact on their institutional standing. Staff members can create a campaign with reminder capabilities, Faculty members can view complete course rosters to provide constructive and timely updates, all on their mobile devices, to help student success.
Value Added Mobile App Features
The CRM comes bundled with a campus-branded Mobile App, on both IOS and Android platforms, to serve and engage your students, and for the student to have a two-way connect with student service staff and peers.
Personalized Journey
Create a persona-based journey for students that would deliver only relevant content to each persona and initiate appropriate actions for each student during their college journey.
Polling
Proactively pulse, engage and guide prospective students by polling and processing responses, to stay ahead of their needs for pro-active advising with automated follow-ups.
Appointments
Allow students to access staff calendars on their mobile app or portal, to self-schedule appointments whenever needed for a visit or call. Staff members may also set up appointments with students.
Events
Conduct events or workshops for target student groups and measure efficacies: send invitations, receive confirmation, register through mobile devices, track attendance, request event feedback for measurement, and deliver relevant content both before and after the event.
Service Desk
Students can use their mobile app to raise queries or issues to the Student Services staff and also to faculty members and receive responsive service. This is a comprehensive case management system to track every student issue to successful and satisfactory closure, through staff collaboration.
FAQ
Students may search an ever-growing FAQ knowledge base on their mobile app leading to self-service anywhere, anytime. Recurring issues on the Service Desk can easily and automatically be moved into FAQ's.
Notifications
Push notifications such as reminders to the mobile app of a single student or group of students based on their persona. Some important information may be sent as a notification to all students.
Staff Directory
Display a directory of relevant staff for students, on their mobile apps. They can reach out to the staff members by chat, email, phone or even schedule an appointment, with just a touch on their app.
Campus News
Create custom content, RSS feeds and share them with specific student groups (persona), to engage with them on their mobile apps. Great way to send customized content to target groups.
Maps
Students can geo-locate offices, class rooms, campus buildings, and other points of interest around the campus using their smart phone devices. This is especially useful to new students.
Communities
Students can create and participate in college communities, both public and private, and network with peers for learning or leisure. The institution will be able to measure engagement of individual students by their community participation.
Dashboards
Create dashboards dynamically using 'drag and drop' user interface. Get critical insights into student service responsiveness, student satisfaction and engagement levels, consumption of content, poll responses, event participation, etc.