Needless to say, new-generation students are spending hours on their smartphones and are not fans of emails at all. A strong campus mobile app (or portal) strategy is essential not just for learning but for providing students with engaging resources and a smooth campus experience. A bidirectional connection with campus staff and opportunities for peer networking undoubtedly make a strong case for student retention and success.
Service Desk
Save staff time by creating comprehensive FAQs for student self-service in the mobile app/portal with smart search capabilities. The student may also easily “ask a question” or raise an issue via Service Desk, and the student service staff can respond through a fully functional ticketing system with automatic assignment of queries to staff teams based on priorities and business rules, all aimed at facilitating the inquiry management process. Empower students to get responses to their queries quickly and show you care!
Case Management
A holistic Case Management solution helps campus stakeholders create an empathetic, confidential, safe, and caring environment for the students. It collects, records, and tracks all case-related information and outcomes, streamlines administrative work, manages documents, and automates workflows. Students can initiate requests for services via the portal, mobile app, etc., and use this secure channel to overcome barriers to achieving their educational goals.
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Student Risk Alerts
Use faculty referral feature on the 360 student view as an interim student at risk report. Indicate whether the student is on or off the path, perceived reasons, with notes and remarks to track student progress. Sufficient attention can be paid to students who are perceived to be off-path before the final assessment for the term. Besides, academic performance and attendance can be funneled from other college systems into the e2s platform with pre-configured admin thresholds to determine whether students are in green, amber, or red. Evolve strategies for immediate action to address student (or student persona) issues.
Mentoring
Mentoring, curricular or career-related, is a vital need for student success and an important student retention strategy. Set up mentoring groups and students register as mentees based on individual needs. Kick-start and measure mentoring programs easily, organize mentoring events with 360 real-time view of student engagement. Post updates for mentees to ‘like’ and comment, polls to collect feedback, and track progress from mentor notes. Mentees download relevant documents and reading material.
Achievement Badges
This is a significant student engagement feature to award students for their achievements to nurture a competitive environment for pursuit and excellence in areas of individual student passion. Staff or faculty members can create ‘badges’ to be automatically awarded based on pre-configured criteria or at any time, on demand on a subjective basis. Badges awarded to a student can be viewed on their profile info on the mobile app or portal and will be displayed on the student 360 view.
Communities
Students can create public or private communities for learning and leisure purposes such as ‘astronomy’ or ‘hiking’, invite other students to join, post in the community space text and video content, 'like', and write comments. Staff can view and block posts on reports of abuse. Gauge student engagement and participation levels via dashboards. Institutions today hardly have insights into student engagement when student communities are created in social media, completely outside their purview.
Student Networking
Students can build peer networks by connecting to other students with shared interests and experiences. Send out ‘connect’ requests to other students and evaluate ‘connect’ requests received to either ‘accept’ or ‘decline’. Use filters to get a list of like-minded peers and use privacy settings to allow limited viewing of individual profile information. This is a powerful closed-campus LinkedIn for students and a great measure of student engagement.
Student Journey
With an ever-increasing number of students from diverse persona embarking on a self-directed higher education journey (for example, international, transfer, veteran, adult students, etc.), it is important to provide a personalized journey to students. Automate all tasks, interactions, and notifications for customized guidance. View analytics by persona for informed decision-making. A student’s campus journey becomes effortless with this feature as he can use the mobile app to view pending tasks, communication, forms needed, etc.
Career
Career functionality brings all stakeholders onto a single mobile/portal platform: the institution, students, alumni, and employers. Students can use the platform to find internships and part-time and full-time jobs using their mobile app to access resources that they would need to become employable. A smart match facilitates finding the best students for a job and the best jobs for a student. Students can also choose mentors to help them achieve their career goals. Take the chaos out of career services and empower your staff and students!
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It is all about student engagement!
360 Student View
Based on roles and access rights,
staff members get real-time 360 Student View with issues raised and responses,
Staff Directory
Students can quickly find the right and relevant
staff member on campus through the Staff Directory on their mobile app or portal
Dynamic Forms
Dynamically and instantly build forms needed for the
campus journey of students as per the needs of your institution,
Persona-based engagement
Communication with students needs personalization,
and this can be best accomplished through creating student groups based
Dashboards and Reports
e2s Retain generates plenty of useful data on student
communication, interactions, activities, polls, progress, and engagement levels.
Events Management
Manage the entire event lifecycle on or off
campus - specify sponsors, sessions, and speakers, choose an attendee list,
FAQs
Create FAQs by category for student self-service
and keep growing the institutional knowledge base. When a Service Desk
Appointment Booking
Students often need to meet with advisors and
other campus staff. They can easily set up appointments via their
Polls/Surveys
Proactively pulse, engage, and guide students
by polling and use their responses to stay ahead of their needs.
Campus News
Broadcast custom campus news or RSS feeds
to students on their mobile app/portal to keep current on-campus happenings
Mobile App Design Studio
Design a customized mobile app with your campus brand,
color, logo, and theme without writing a single line of code.
Experience e2s and you'll wonder how you got by so far without it…