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e2s Case Management - The Student Case Management Software

Case Management solution and a set of student wellness initiatives empower students to overcome barriers to achieve their educational and life goals while attending a college or university. The underpinning philosophy of a holistic case management platform should help campus stakeholders to collaborate and create an empathetic, confidential, safe, healthy, and more caring environment for the students.
Case Management Software

Case Management solution collects, records, and tracks all case-related information and outcomes, streamlining and minimizing administrative work for the student support and case management staff through automated workflows and auto-response to queries. Students and staff can register issues related to areas such as disability, funding, wellbeing, financial guidance, etc. Students can initiate their request for service via portal, mobile app, email, or face-to-face discussions.

Key Benefits

  • Multiple channels of engagement for students (mobile, portal, website, or email)
  • Automatic assignment of cases/issues to teams based on business rules
  • Centralized 360-view of the student with a detailed case history and transactions
  • Centralized notes repository
  • Set flags and monitor student risk indicators
  • Checklist for staff aimed at standardizing the resolution process
  • Effective and timely reminders and notifications
  • Routing of issues automatically to the right staff/team for speedy resolution
  • Various levels of confidentiality based on access privileges to access student information
  • Self-service portal and mobile app for students
  • Data encryption on student cases via role-based permission sets
  • Highly secure and robust document management system
Case Management Confidentiality
Experience e2s and you’ll wonder how you got by so far without it…