Case Management Solution
Case Management and robust student support empower students to address challenges and overcome barriers in order to achieve their educational and life goals while attending a college or university. The underpinning philosophy of a holistic Case Management solution should help campus stakeholders to collaborate and create an empathetic, confidential, safe, healthy, and a more caring environment for the students.
Raising the bar on student well-being
Case Management
A holistic Case Management solution helps campus stakeholders create an empathetic, confidential, safe, and caring environment for the students. It collects, records, and tracks all case-related information and outcomes, streamlines administrative work, manages documents, and automates workflows. Students can initiate service requests via the portal, mobile app, etc., and use this secure channel to overcome barriers to achieve their educational goals.
Service Desk
Save staff time by creating comprehensive FAQs and ability to ‘ask a question’ anytime. FAQ’s are for student self-service in the mobile app/portal with smart search capabilities. The student may also quickly raise an issue or ask a question via the Service Desk, and the student support staff can respond through a fully functional ticketing system and automatic assignment of queries to staff teams based on priorities and business rules, all aimed at facilitating the enquiry management process. Empower students to get responses to their queries quickly and show you care!
Appointment Booking
Students often need to meet with advisors and other campus staff. They can easily set up appointments via their mobile app/portal as one-time or recurring, specifying duration and venue. The calendar on the mobile app tracks appointments and sends periodic reminders and alerts. Staff members may publish their availability beforehand, and students choose preferred time slots with access to meeting prerequisites. Effectively track meeting outcomes and elevate student experience!
Experience e2s and you’ll wonder how you got by so far without it…