e2s Service Desk is a powerful product to empower your staff and students enabling them to streamline issue recording, tracking, resolution, and feedback. Break silos in your campus with respect to student service, be it for a simple issue that can be resolved instantly or a complex issue that demands staff collaboration among various campus departments.
Students can raise issues or queries anytime, anywhere using their smart phone or portal and be assured that there will be a response from the campus staff. They no longer need to waste their valuable time waiting in lines or get frustrated with incomplete or irrelevant responses. Using their smart phone they can track their issues, and view the notes on progress. Once the issue is resolved they can rate the service with appropriate feedback, or reopen the ticket if they are unhappy with the resolution.
Our larger university clients have been using the e2s Service Desk successfully as a simple 'query resolution desk' or as a deeper Case Management system. This makes the campus super responsive to student issues, ensuring that no issues falls through the cracks, and to constantly learn about student needs and stay ahead of those.