e2s Service Desk
Create a campus full of happy students – provide timely responses to their queries and issues, empower campus staff to track and address student needs efficiently. Experience the power of e2s Service Desk!

e2s Service Desk is a powerful product to empower your staff and students enabling them to streamline issue recording, tracking, resolution, and feedback. Break silos in your campus with respect to student service, be it for a simple issue that can be resolved instantly or a complex issue that demands staff collaboration among various campus departments.

Students can raise issues or queries anytime, anywhere using their smart phone or portal and be assured that there will be a response from the campus staff. They no longer need to waste their valuable time waiting in lines or get frustrated with incomplete or irrelevant responses. Using their smart phone they can track their issues, and view the notes on progress. Once the issue is resolved they can rate the service with appropriate feedback, or reopen the ticket if they are unhappy with the resolution.

Our larger university clients have been using the e2s Service Desk successfully as a simple 'query resolution desk' or as a deeper Case Management system. This makes the campus super responsive to student issues, ensuring that no issues falls through the cracks, and to constantly learn about student needs and stay ahead of those.

Key Highlights for students

  1. Students can easily navigate the campus administrative system with e2s app on their smart phones or through their portal.
  2. They can easily refer to a growing list of FAQ knowledgebase enabling self-service.
  3. Students can raise a service ticket for any issue or query anytime, anywhere and track the issue to closure.
  4. Students never have to stand in a line again to meet a student service staff.
  5. Students can rate the speed and accuracy of issue resolution, and also reopen the ticket if needed.

Key Highlights for staff

  1. Student service staff have their work day clearly laid out on their home page with outstanding student issue tickets and priorities.
  2. They can easily move the service tickets to appropriate staff member of teams for speedy resolution.
  3. Staff can track each ticket based on priorities and ensure that they never miss a beat with student service.
  4. They can add any oft-repeated student issue or query to the FAQ knowledgebase with a single click.
  5. Review reports and dashboards that reflect student satisfaction to continuously improve student service.

Glimpse of Service Desk

Interested?
Experience e2s and you'll wonder how you ever existed without it…