Communities
Create alumni communities based on graduation years (Class of 2005, etc.), interests (sports, science etc.) or business/career focus (banking, entrepreneurship etc.), both public and private communities (by invitation only). The mobile app will be the best tool for the alumni to relate to their network on the go, engage in wall chatter, share interests and memories. As engaging communities develop in time, more and more lost alumni will come into this valuable network.
Alumni Network
Alumni can build peer networks by connecting to other alumni with shared interests, background or experience. Send out ‘connect’ requests and evaluate ‘connect’ requests received to either ‘accept’ or ‘decline’. Use filters to get a list of peers and use privacy settings to allow limited viewing of profile information. This is a powerful closed campus LinkedIn for alumni, and a great measure for alumni engagement.
Polling
Proactively pulse, engage, and understand your alumni by polling, and use their responses to build meaningful relationships with them. Send a single question poll to their mobile app, to a specific alumni persona or to all alumni, with pre-configured automated actions for their positive, negative or neutral responses. Negative responses may mean that you need to reach out to those alumni to be in touch with them or organize an event to encourage participation.
Service Desk
Alumni can raise issues or queries on the Service Desk via their mobile app, anytime. Recently graduated students may be requesting a transcript or reference letter. While older alumni may reach out to ask a question. Alumni can track status of their issue or query resolution, view notes and give feedback on their mobile app. This is a great feature for alumni to have a trusted channel to the institution.
FAQ
Create FAQs by category for alumni self-service and keep growing the knowledge base. When a Service Desk issue or query occurs frequently, effortlessly add that to FAQs. Alumni do keyword search on the FAQs and rate the FAQ. If FAQ response is inadequate, a query may be raised on the Service Desk seamlessly. New staff members can use the knowledge base as a training tool.
Notifications
Send app notifications to instantly communicate to an individual alum, group of alumni or all alumni. Notifications can be categorized under notification types for later reuse or reference. Create notifications for important occasions, preview the way it looks on the mobile app for any last-minute changes. See dashboards and analytics on notification views by alumni. Reach busy alumni wherever they are!
Staff Directory / Maps
Alumni can quickly find the alumni management staff member through the Staff Directory on their mobile app. With a single touch they instantly connect with the staff member via chat, email, or call. Alumni location map will be a great help for messaging segments of alumni based on geographic location. This will be valuable for alumni to locate other alumni members in their geographic vicinity.
Experience e2s and you’ll wonder how you got by so far without it…