Productivity and student satisfaction increases exponentially upon implementation of Engage2Serve Success CRM
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Engage2Serve Student Helpdesk system, part of Success CRM, today powers Middlesex University's central helpdesk called UniHelp. It is the first stop for students to raise issues and address queries. |
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Three software systems (Webhelpdesk, Touchpaper and Springshare) were replaced by Engage2Serve Student Helpdesk. |
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With the implementation of Engage2Serve Student Helpdesk, IT services, Knowledge Management, Calendars, Reports and Dashboards became manageable under one integrated system. |
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Engage2Serve provides multi-channel communication (including Email, SMS, phone, student portal etc.) facilities for students to raise issues, get resolutions and give feedback. Read More... |