Engage2Serve Student Helpdesk system, part of Success CRM, today powers Middlesex University's central helpdesk called UniHelp. It is the first stop for students to raise issues and address queries.
Three software systems (Webhelpdesk, Touchpaper and Springshare) were replaced by Engage2Serve Student Helpdesk.
With the implementation of Engage2Serve Student Helpdesk, IT services, Knowledge Management, Calendars, Reports and Dashboards became manageable under one integrated system.
Engage2Serve provides multi-channel communication (including Email, SMS, phone, student portal etc.) facilities for students to raise issues, get resolutions and give feedback. Read More...