Staff users, based on access privileges, get a 360-degree real time view of each student prior to any interaction with the student.
Knowing the student is vital to strengthening the bond with the student. It does not matter how big the institution is, e2s aims to create a personalized and cozy student experience.
Create a persona-based pathway for students that would deliver only relevant content to each persona and initiate appropriate actions for each student during their college journey
Proactively pulse, engage and guide prospective students by polling and processing responses, to stay ahead of their needs for pro-active advising with automated follow-ups
Allow students to access staff calendars on their mobile app or portal, to self-schedule appointments whenever needed for a visit or call. Staff members may also set up appointments with students.
Conduct events or workshops for target student groups and measure efficacies: send invitations, receive confirmation, register through mobile devices, track attendance, request event feedback for measurement, and deliver relevant content both before and after the event.
Students can use their mobile app to raise queries or issues to the Student Services staff and also to faculty members and receive responsive service. This is a comprehensive case management system to track every student issue to successful and satisfactory closure, through staff collaboration.
Students may search an ever-growing FAQ knowledge base on their mobile app leading to self-service anywhere, anytime. Recurring issues on the Service Desk can easily and automatically be moved into FAQ's.
Push notifications such as reminders to the mobile app of a single student or group of students based on their persona. Some important information may be sent as a notification to all students.
Display a directory of relevant staff for students, on their mobile apps. They can reach out to the staff members by chat, email, phone or even schedule an appointment, with just a touch on their app.
Create custom content, RSS feeds and share them with specific student groups (persona), to engage with them on their mobile apps. Great way to send customized content to target groups.
Students can geo-locate offices, class rooms, campus buildings, and other points of interest around the campus using their smart phone devices. This is especially useful to new students.
Students can create and participate in college communities, both public and private, and network with peers for learning or leisure. The institution will be able to measure engagement of individual students by their community participation.
Create dashboards dynamically using 'drag and drop' user interface. Get critical insights into student service responsiveness, student satisfaction and engagement levels, consumption of content, poll responses, event participation, etc.